Work With Equity Mine Prime

We are always looking for new talent to join our support team.

Job role and responsibilities:

• Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
• Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
• Analysing and investigating trades.
• Maintaining the company’s high standard of client communication.
• Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
• Handling complaints professionally and courteously.
• Flexible with work hours including weekends.

Candidate requirements:

• Fluent in verbal and written English to business standard.
• Enthusiastic and ‘can do’ approach to customer service.
• Ability to remain calm and focused in a fast paced environment.
• Previous experience in a similar role considered an advantage.
• A broad understanding of financial markets and trading, preferably with foreign exchange.
• Mandatory:
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.

Job role and responsibilities:

• Assist clients throughout the onboarding process.
• Relationship management with new and existing clients.
• Relationship management with new and existing Partners
• Educate clients on how to use the company’s trading platforms and products, deposit and withdrawal methods.
• Researching regional business opportunities

Candidate requirements:

• Fluent in either Portuguese, Arabic, Italian or German to a business standard, in addition to English.
• Excellent communication and written skills as well as attention to detail.
• At least one year experience with forex in a similar role.

Job role and responsibilities:

• Initial due diligence on clients’ accounts
• Verification and monitoring of Know Your Customer documentation
• Monitoring and subsequently investigating incoming deposit transactions.
• Processing of manual client inter account / profile transfers.
• Review and approval of IB commission related withdrawal requests
• Assisting clients with their Accounts related queries via email
• Providing Support team additional Accounts related information / feedback relating to client’s requests

Candidate requirements:

• Experience in back office administration/accounting would be an advantage
• Excellent written and verbal communication skills
• Basic knowledge of Excel and other Microsoft Office tools
• Attention to detail and good organizational skills
• Open minded team player and willingness to learn

Job role and responsibilities:

• Create and maintain the software development information architecture and work closely with developers to obtain in-depth understanding of products.
• Work with internal teams to obtain an in-depth understanding of products, services and the documentation requirements.
• Produce high-quality documentation that meets industry standards and is developed appropriately for end user audience.

Candidate requirements:

• Minimum of 3 years experience in a similar position or related field is a must.
• Previous experience within FX Industry will be considered an advantage.
• Experience in Software Development documentation writing.
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Demonstrated ability to to independently scope out and write technically accurate, concise, and thorough content.
• Professionalism, good work ethic, self-motivation and a desire to succeed.

Duties and Responsibilities:

• Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
• Relationship management with new and existing Partners to build loyalty.
• Acquisition of new partners
• Continual Due diligence and monitoring of partners and money managers.
• Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
• Working with the team to ensure KPI’s are met.
• Monthly reports for Partner performance.
• Supporting and assisting with all departments as required.
• Problem solving with a positive and Can-Do approach.
• Organizing and managing your work flow.
• Report directly to the Head of Partners Team.

Requirements:

• Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
• Excellent communication and written skills as well as attention to detail.
• Confident telephone manner.
• Proficient in Microsoft office, specifically Excel
• At least 1 year experience in the Forex industry in a sales/support or similar role.
• A good understanding of financial markets and preferably foreign exchange.
• Strong negotiation and pitching skills
• Great listening skills
• Ability to work to deadlines
• Excellent customer service skills

Compulsory:

• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
• A high level of professionalism and personal integrity.
• The ability to work on a weekly shift pattern (8am to 4pm, 2pm to 10pm) Monday to Friday

Benefits:

• Competitive fixed basic salary
• Private medical insurance after completing a probationary period of 3 months.